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Foil missing

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Hi,

I purchased a printer, the foil piece in missing in the printer, so when printing, the sheet ends up going behind the heat plate instead of coming out of the front of the printer. Any suggestions?

 

Pic attached of the foil that is missing.

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Hello Terry,

Thank you for your order. That foil was on older printers. It has since been upgraded to a metal plate. So your prints should go over the solid aluminium strip after being printed. The part that heats up follows it. If the printer has been shaken about during shipping and the plate is out of place, just push it down so that it pops back into place and is nice and flat.

Best regards,

Ilia

 

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